By submitting registration and/or payment you are agreeing to the following:

These guidelines are designed with client and dog safety in mind, and when followed create a cooperative and cohesive training experience through which all students can most effectively learn.

• Dogs not enrolled in training are not permitted in the training hall or waiting area. Please leave all other pets at home.
• A person may handle only one dog during class.
• Dogs must remain on leash at all times unless clients are otherwise instructed.
• Ill or contagious dogs are not permitted in the training hall.
• Bitches in season must wear a diaper. Missed classes will not be compensated if a heat cycle disrupts your program. Plan your classes accordingly.
• Dogs must be friendly/tolerant of dogs and people in order to attend a group class. All behavioural concerns must be disclosed in writing prior to the commencement of the group class program.
• Corrective training techniques or equipment such as choke, slip, prong or shock collars are not permitted on property.
• All vaccinations and/or titres must be up to date according to your veterinarian’s recommendations.
• New dogs must have been in the home for seven (7) days prior to attending classes. This ensures that the dog is in good health and settled in her/his new home prior to attending class.

Puppy Socialization Class: General

• You must adhere to your dog’s age limit, as laid out in the Group Class Information Document. Classes not used by this age will be forfeited.
• Dogs must have received their first set of vaccinations including Parvovirus/Distemper at least seven (7) days prior to their first class
• Owners will provide the Health Form signed by their veterinarian confirming that their dog has been vaccinated and is free of parasites and disease. The Health Form is available on the program webpage. Puppies without this form will not be admitted to class.

Adult Dog Classes: General

• All dogs must be up to date on age-appropriate vaccinations, as determined by the attending veterinarian
• Aggressive or otherwise disruptive dogs are not permitted in a group class, private training is a more appropriate choice for dogs with behaviour concerns.

Virtual Classes

• All standard policy applies to Virtual Sessions
• An offered start date will be held for you for 24 hours. If confirmation and payment are not received by this time, that time slot will be offered to another student.
• Lessons may be recorded for educational or marketing purposes, including to be used as a “make up session” for a student who was unable to attend the live session (group class).
• Virtual Sessions are available only to those located in Canada at the time the service is rendered

Registration and Payment

• Classes are filled on a first-come-first-served basis. Spots are not held until payment is received. In addition, Foundation Classes require you to book the specific module in order to hold your spot.
• All services are non-transferrable between people or dogs.
• Clients must review the Orientation webinar prior to the commencement of their class program.

Program Completion Timeframe (Modular):

• Classes must be decided upon/scheduled within the Planning Period, as outlined in the Group Class Info Document and specified on the Client Online Account.
• The Planning Period starts at the time of program purchase and expires after 30 days.
• Classes not completed according to the above guidelines will be forfeited without credit or refund
• Puppies in the Puppy Socialization Program must adhere to age limits laid out in the Group Class Information Document. Classes not used by this age will be forfeited.

Cancellation, Payment and Make-up Policy

Payment Policy

• If a dog proves to be behaviourally unsuitable for a Foundation group class as determined by the instructor, remaining credit will be transferred to private sessions
• Refunds and credit are not available for linear/specialty classes
• Refunds of payment are not available. Please ensure that you are prepared to attend all classes prior to submitting payment

Single Class Cancellation (Modular Programs)

• Within the Planning Period: Owners may cancel a module up to 24 hours in advance of the class and reuse this credit
• After the Planning Period: A module’s date may be rescheduled using the reschedule link in your online account. Puppies must adhere to age limits as described.
• After the Planning Period: Cancelled and unscheduled classes are forfeited.
• Cancellations within 24 hours during the Planning Period or failure to attend a booked class will result in a forfeited class.

Make-up Classes

• Modular classes: Due to the inherent flexibility of modular classes, no make-up sessions or extensions of program will be offered.
• Linear Classes: Private sessions may be booked to cover missed subject matter and are subject to private session pricing and policy. Make-up sessions should be completed prior to the next class in a linear program.

All scheduled cancellations of classes will be marked as such on the online calendar to ensure that clients have advance notification. Any short-notice schedule changes will be due to unexpected and unchangeable events, for example inclement weather.

• Classes will not be booked on statutory, some civic holidays, and other days as declared on the class calendar
• In the case of any unexpected cancelation on the part of Scratch and Sniff Canine Services, the instructor will attempt to contact all clients scheduled for the affected classes by phone and/or email and clients will be able to attend the missed class at a later date.

Children

In order to maintain an effective, safe learning environment for both human and canine students clients must comply with the following policy:

• Parents are responsible for their children at all times and are responsible for ensuring compliance with instructions.
• Younger children must be accompanied by an adult who is not handling a dog.
• Youth under the age of 16 must be accompanied by an adult.
• Occasionally, children may be asked to sit out of training for reasons of:
  • Loud, erratic or otherwise disruptive behaviour on the part of the child
  • The presence in class of a dog who is not child-friendly

Photo & Video Release

In submitting the registration, clients agree to release photo and video to the ownership of Scratch and Sniff Canine Services for promotional or educational purposes.

Agreement to Hold Harmless & Assumption of Risk

The client understands that dog training services and activities are not without risk to themselves, dogs, property or other people. The client expressly assumes the risk of any damage or injury incurred to any person, animal or property as a result of a dog training session conducted by or on behalf of Scratch and Sniff Canine Services. The client agrees to absolve and hold harmless Scratch and Sniff Canine Services, Emily Fisher, and any other parties associated with any service provided.  The client agrees to make known any and all training, behavioural and health problems or concerns at the time of registration and agree to assume all responsibility for the actions of their dog(s) at the time of service and in future.  Scratch and Sniff Canine Services is not responsible for any injury to or destruction of any person, animal or property at the time of service or in future. The client understands that Scratch and Sniff Canine Services will make no guarantee of results of the training services provided and agrees to pay all fees at the time requested.

In submitting the registration form and/or payment, the client agrees that they have read, fully understand and consent to all content of this policy and waiver. These policies are subject to change without notice.